Senior Customer Success Manager

Job description

The Senior Customer Success Manager will own our growing portfolio of enterprise B2B relationships in the U.S. This individual will design and execute each customer’s success plan, driving value-actualization through program consultation and data-driven insights,

 

What do we do?

 

We are a fast-growing AI technology solution helping companies identify better talent

faster. We’ve created a platform that enables organizations to make data-driven hiring

decisions by leveraging predictive analytics, machine learning & scientifically validated assessments.

 

We entered the market in 2015 and we now have offices in Amsterdam, New York, London and Sri Lanka. Check out the client page for more information. 

 

What will you do?

  • Own the post-implementation customer program success & account retention
  • Build deep and wide relationship networks within enterprise, occasionally global, organizations 
  • Drive the success of Harver's various SaaS offerings and develop data-driven program recommendations and insights
  • Conduct consultative, boardroom ready quarterly business reviews with VP/C-level audiences
  • Work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes
  • Grow customer lifetime value though consultative solution recommendations

What are we looking for?  A candidate who thinks like our customers and can execute on deadlines. You are poised in the midst of chaos, thinks with an entrepreneurial and creative spirit, and has a solutions-oriented mindset. 

 

Requirements

  • 5+ years customer success experience in a B2B SaaS environment, working with enterprise customer relationships
  • Boardroom ready presentation & analytical skills with a solutions-oriented mindset
  • Experience using business intelligence & CRM software
  • BA/BS degree
  • Fluent English
  • Experience in People/HR technology a plus!

What's in it for you?

An opportunity to own the Success strategy for an impressive client portfolio at a global, high-growth organization.

 

Perks include:

  • Employee stock option
  • Personal development budget
  • Monthly commuter reimbursement program
  • Monthly wellness allowance  
  • Monthly cell phone allowance
  • 21 days PTO
  • Healthcare benefits (vision, medical, and dental)
  • Company 401k program

 

Employee screening policy Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.