Senior Customer Success Manager

Job description

We are changing the landscape of recruitment technology. We are changing helping connect qualified talent with decision makers by assessing applicant skillset, not resumes. Our technology speaks for itself; we've raised $15m and recently closed our Series B. We are looking for a Senior Customer Success Manager to join our NYC team's journey.  



WHO ARE WE?

Harver helps industry-leading global companies like Booking.com and UBER build better, more diverse, inclusive teams. How? Our software uses scientifically backed data to make hiring decisions based on skills. We imagine a world where teams are hired based on what matters: ability and personality and not on resumes. Check out our custom solutions for our partners  Netflix and Heineken.  



YOUR NEW OFFICE... 

You spend more time at work than anywhere else during the week, so why not enjoy it? Walking into our office, you'll be greeted by Manhattan's best views of the East and Hudson Rivers and a carefully curated Spotify playlist. As a tribute to our headquarters and constant reminder of where our technology was born -- we've dressed an entire wall from ceiling to floor in a larger than life-size picture of our favorite canal in Amsterdam. 



WHAT WILL YOU DO?

  • Own the post-implementation customer program success & account retention
  • Build deep and wide relationship networks within enterprise, occasionally global, organizations 
  • Drive the success of Harver's various SaaS offerings and develop data-driven program recommendations and insights
  • Conduct consultative, boardroom ready quarterly business reviews with VP/C-level audiences
  • Work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes
  • Grow customer lifetime value though consultative solution recommendations and thinks with an entrepreneurial and creative spirit, and has a solutions-oriented mindset. 

Requirements

  • 5+ years customer success experience in a B2B SaaS environment, working with enterprise customer relationships
  • Boardroom ready presentation & analytical skills with a solutions-oriented mindset
  • Experience using business intelligence & CRM software
  • BA/BS degree
  • Experience in People/HR technology a plus!

WHAT'S IN IT FOR YOU?

An opportunity to own the Success strategy for an impressive client portfolio at a global, high-growth organization. 

Perks include:

  • Employee stock option
  • Personal development budget
  • Monthly commuter reimbursement program
  • Monthly wellness allowance  
  • Monthly cell phone allowance
  • 21 days PTO
  • Healthcare benefits (vision, medical, and dental)
  • Company 401k program 

Employee screening policy Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.