Senior Customer Success Manager

Job description

Are you interested in joining a hyper-growth SaaS scale-up in Amsterdam? Our technology speaks for itself; we've raised $15m and recently closed our Series B. We are looking for a Senior Customer Success Manager to build and implement customer success strategies. We want your ideas on how to optimize Harver's customer experience!

WHAT WILL YOU DO?

As a Harver customer expert - A Senior Customer Success Manager, you will act as a consultant and strategic advisor to the customer to enhance the client experience. As the main point of contact of our enterprise customers, you will:

  • Drive the success of Harver's various offerings
  • Onboard and engage the customers to increase adoption and retention
  • Conduct regular customer reviews to identify areas of strength and areas of improvements
  • Work cross-functionally with other departments to share client feedback on the product and service in order to enhance customer satisfaction
  • Identify, build, foster and grow positive relationships with our key accounts
  • Educate customers about new features and help them optimize the use of the tool
  • Grow customer lifetime value and execute client subscription renewals
  • Improve internal processes through active collaboration with marketing, product, delivery and support team

WHO ARE WE?
Harver helps industry-leading global companies like Booking.com and UBER build better, more diverse, inclusive teams. How? Our software uses scientifically-backed data to make hiring decisions based on skills. We imagine a world where teams are hired based on what matters: ability and personality and not on resumes. Check out our custom solutions for our partners Netflix and Hema

Requirements

WHAT ARE WE LOOKING FOR?

A candidate who thinks like our customers and can execute on deadlines. You are someone who is poised in the midst of chaos, thinks with an entrepreneurial and creative spirit and a love for technology to inspire our customers.

  • 5+ years customer success experience in a B2B SaaS environment, working with enterprise customer relationships
  • Fluent in Dutch and English 
  • Passionate about using business intelligence & CRM software, building dashboards and utilizing technology
  • Boardroom ready presentation abilities
  • Outstanding Analytical ability
  • BA/BS degree
  • Experience in People/HR technology a plus!

WHATS IN IT FOR YOU?

  • A position within Amsterdam’s most promising startup(not our words)
  • Working on the frontend for global clients like Netflix, Heineken, Booking and Vodafone 
  • Working within an Amsterdam team of 60 with 19+ nationalities 
  • The latest MacBook 
  • Employee stock appreciation rights program 
  • Great relocation package for international candidates 
  • Personal development budget 
  • Commuting allowance 
  • Employer pension contribution 
  • Healthy lunch 
  • A breathtaking view from our 7th floor office 
  • The opportunity to join HarverFIT 




"People join Harver because of the people and the amazing opportunities. Harver really invests in their people, you get a lot of freedom and responsibility. All while you’re having the best time with everyone." - Sarah (Release Manager)