Product Support Specialist

Job description

Wanted: Product Support Specialist
We’re looking for an experience SaaS Product Support Specialist to join our Delivery & Customer Success team. 

What will you do?

As a Product Support Specialist, you will: 

  • Resolve & track customer issues via Zendesk 
  • Support Project Management team with training tasks
  • Handle any incoming support requests during Business Hours (9-6)
  • Notify management or escalation team of any potential issues or complex problems in a timely manner
  • Work alongside the Project Management team to perform any and all necessary tasks to execute successful on-boarding for new clients
  • Collaborate with senior leadership to continuously optimize internal processes
  • Effectively communicate with end users to resolve technical issues 

All is well, but what do we do?

We are a fast-growing recruitment technology company. We’ve created a platform that enables recruiters to make data-driven hiring decisions. By leveraging Predictive Analytics and AI, Harver can predict whether or not an applicant is suitable for the job he/she is applying for and assists recruiters in selecting the right people. 


We entered the market in 2015 and we now have offices in Amsterdam and New York. Over 2 million candidates flow through our system every year, and we’re signing new clients every week. Check out the client page for more information.


It’s safe to say we’re growing fast! You’ll get to play a crucial role in on-boarding clients.


And what do we offer?

A full-time position out of our NYC FiDi office. You’ll get to work in an internationally operating organization with colleagues and clients from all over the world.  Furthermore, you will get:

  • Latest MacBook
  • Employee stock appreciation rights program
  • Personal development budget
  • Commuting allowance
  • Employer pension contribution
  • Healthy lunch

Requirements

What do we look for?

  • Proficient in MS Office Suite
  • Prior experience in troubleshooting software
  • Experience or knowledge of basic internet concepts and technologies like Google Analytics, Salesforce, Zendesk
  • Assist project teams in configuration of customer portals
  • Technical aptitude and ability to learn software programs
  • Exceptional communication, customer service, relationship building
  • Ability to operate in a fast-paced professional enterprise sales motion environment
  • Ability to identify a customer's needs and provide tips on how to best manage them

(Psst… You don’t need to tick all the boxes in order to apply)


Employee screening policy Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.