WHO ARE WE?

Harver is a global leader in pre-employment software. We help enterprise companies & Fortune 500's like Booking.com and Valvoline build better and more diverse teams. How? Our software empowers hiring teams to lean on psychologically-backed data to drive hiring decisions. Check out our custom solutions for partners like Sitel, Netflix & KPMG.

YOUR IMPACT...

As a member of our NY-based Success Team, you'll own enterprise post-sale relationships across our Fortune 500 clientele. You'll be dually tasked with strategic planning and execution. You'll act as a partner and extension of your client - having a deep understanding of their internal recruitment practices and ensure they're effectively leveraging Harver as a resource to connect with the most relevant talent in the market.

WHAT WILL YOU DO?

• Own the post-implementation customer program success & account retention
• Build deep and wide relationship networks within the enterprise market across all verticals

• Drive the success of Harver's various SaaS offerings and develop data-driven program recommendations and insights
• Conduct consultative, boardroom ready quarterly business reviews with VP/C-level audiences

• Work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes
• Operate with a solutions-oriented mindset: grow customer lifetime value though consultative solution recommendations and think with an entrepreneurial and creative spirit

• 6-8 years of experience within enterprise customer success in a B2B SaaS environment working with an innovative or disruptive technology solution
• Boardroom ready presentation & analytical skills with a solutions-oriented mindset
• Experience using business intelligence & CRM software
• BA/BS degree
• Experience in People/HR technology a plus!

WHAT'S IN IT FOR YOU?

An opportunity to own the Success strategy for an impressive client portfolio at a global, high-growth organization. 

Perks include:

• Competitive compensation package of base salary + bonus opportunity 
• Healthcare benefits (vision, medical, and dental) + 401k
• 21 days PTO
• Annual personal development budget
• Monthly commuter reimbursement program
• Monthly wellness allowance  
• Monthly cell phone allowance
• We'll treat you to lunch every Tuesday & Thursday