Enterprise Success Manager

Job description

WHO ARE WE?

Harver is a global leader in pre-employment software. We help enterprise companies & Fortune 500's like Booking.com and Valvoline build better and more diverse teams. How? Our software empowers hiring teams to lean on psychologically-backed data to drive hiring decisions. Check out our custom solutions for our partners Netflix and Heineken.



YOUR IMPACT...

As a member of our NY-based Success Team, you'll own enterprise post-sale relationships across our Fortune 500 clientele. You'll be dually tasked with strategic planning and execution. You'll act as a partner and extension of your client - having a deep understanding of their internal recruitment practices and ensure they're effectively leveraging Harver as a resource to connect with the most relevant talent in the market.


WHAT WILL YOU DO?

  • Own the post-implementation customer program success & account retention
  • Build deep and wide relationship networks within the enterprise market across all verticals
  • Drive the success of Harver's various SaaS offerings and develop data-driven program recommendations and insights
  • Conduct consultative, boardroom ready quarterly business reviews with VP/C-level audiences
  • Work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes
  • Operate with a solutions-oriented mindset: grow customer lifetime value though consultative solution recommendations and think with an entrepreneurial and creative spirit

Requirements

  • 6-8 years of experience within enterprise customer success in a B2B SaaS environment working with an innovative or disruptive technology solution
  • Boardroom ready presentation & analytical skills with a solutions-oriented mindset
  • Experience using business intelligence & CRM software
  • BA/BS degree
  • Experience in People/HR technology a plus!


WHAT'S IN IT FOR YOU?

An opportunity to own the Success strategy for an impressive client portfolio at a global, high-growth organization. 

Perks include:

  • Competitive compensation package of base salary + bonus opportunity 
  • Healthcare benefits (vision, medical, and dental) + 401k
  • Employee stock appreciation program 
  • 21 days PTO
  • Annual personal development budget
  • Monthly commuter reimbursement program
  • Monthly wellness allowance  
  • Monthly cell phone allowance
  • We'll treat you to lunch every Tuesday & Thursday 


Employee screening policy Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.