Enterprise Implementation Manager

Job description

We’re looking for a seasoned Enterprise Implementation Manager capable of guiding new clients to success. 

 

What will you do? 

As an Enterprise Implementation Manager you will:

  • Manage enterprise SaaS and integration solution design 
  • Own the post-sale customer implementation including enterprise SaaS and integration solution design  
  • Define client scope and develop a project plan in collaboration with consultants and product support specialist
  • Identify potential risks and facilitate with appropriate personnel (e.g., Sales, Consultants, Product, Support, Integration)
  • Maintain appropriate communication with client to provide updates, assess expectations and anticipate issues/challenges
  • Manage client expectations and escalate issues to appropriate internal stakeholders
  • Maintain understanding and ownership of client inquiries and requests and respond accordingly
  • Establish standard project support tools and processes to streamline delivery
  • Deliver on time and within budget
  • Maintain appropriate communication with vendors, i.e. video production


What do we do?

We are a fast-growing recruitment technology company. We’ve created a platform that enables recruiters to make data-driven hiring decisions. By leveraging Predictive Analytics and AI, the Harver platform can predict whether or not an applicant is suitable for the job they've applied for and assists recruiters in selecting the right people. 

We’ve entered the market in 2015 and we now have offices in Amsterdam and New York. Over 2 million candidates flow through our system every year, and we’re signing new clients every week. Check out the client page for more information.

We’re growing fast! You’ll get to play a crucial role in on-boarding clients.


What's in it for you?

An opportunity to work for an international organization with colleagues and clients from all over the world. Our NYC offices is located in Manhattan's FIDI. Perks include:

  • An opportunity to truly drive your own success
  • MacBook
  • Employee stock option
  • Personal development budget
  • Commuting allowance
  • 21 days PTO/sick leave
  • Healthcare benefits
  • Work remotely in our Amsterdam office 

Requirements

What do we look for?

  • 5+  years of experience as a Delivery Manager, preferably B2B, working with SaaS or subscription product

  • Experience managing implementations in the recruitment and/or assessment space

  • Excellent project management and facilitation skills;

  • Technical aptitude

  • Exceptional communication, customer service, sales, and relationship building skills at all levels, including C-Suite;

  • Ability to operate in a fast-paced professional enterprise sales motion environment;

  • Proven ability to develop and communicate enterprise deliverables

  • Experience facilitating multiple teams (e.g., technical, service) to achieve a client outcome

  • Experience with enterprise delivery is a huge plus! 

(Psst… You don’t need to tick all the boxes in order to apply)


Employee screening policy
Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.