Enterprise Delivery Manager

Job description

Wanted: Enterprise Delivery Manager
We’re looking for a seasoned enterprise delivery manager capable of guiding new clients to success.

What will you do?
As enterprise delivery manager you will:

  • Manage enterprise solution design implementation consisting of a successful transition from sales;
  • Manage successful implementation of new enterprise clients;
  • Define client scope and develop a project plan in collaboration with consultants and product support specialist;
  • Identifies any potential risks and facilitates with appropriate personnel (e.g., Sales, Consultants, Product, Support, Integration);
  • Maintains appropriate communication with client to provide updates, assess expectations and anticipate issues/challenges;
  • Manages client expectations and escalate issues to appropriate internal stakeholders;
  • Maintains understanding and ownership over client inquiries and requests and responds accordingly;
  • Establish standard project support tools and processes to streamline delivery;
  • Deliver on time and within budget;
  • Maintains appropriate communication with vendors, ie video production

All is well, but what do we do?

We are a fast-growing recruitment technology company. We’ve created a platform that enables recruiters to make data-driven hiring decisions. By leveraging Predictive Analytics and AI, the Harver platform can predict whether or not an applicant is suitable for the job he/she is applying for and assists recruiters in selecting the right people. 

We’ve entered the market in 2015 and we now have offices in Amsterdam and New York. Over 2 million candidates flow through our system every year, and we’re signing new clients every week. Check out the client page for more information.

It’s safe to say we’re growing fast! You’ll get to play a crucial role in on-boarding clients.

And what do we offer?

We offer you a full-time position in the heart of New York City (Downtown Manhattan). You’ll get to work in an internationally operating organisation with colleagues and clients from all over the world.  Furthermore, you will get:

  • Latest MacBook;
  • Employee stock appreciation rights program;
  • Personal development budget;
  • Commuting allowance;
  • 21 paid vacation/sick days;
  • Healthcare.

Requirements

What do we look for?

  • 5+  years of experience as a Delivery Manager, preferably B2B, working with SaaS or subscription product

  • Experience managing implementations in the recruitment and/or assessment space

  • Excellent project management and facilitation skills;

  • Technical aptitude

  • Exceptional communication, customer service, sales, and relationship building skills at all levels, including C-Suite;

  • Ability to operate in a fast-paced professional enterprise sales motion environment;

  • Proven ability to develop and communicate enterprise deliverables

  • Experience facilitating multiple teams (e.g., technical, service) to achieve a client outcome

  • Experience with enterprise delivery is a huge plus! 

(Psst… You don’t need to tick all the boxes in order to apply)

Employee screening policy
Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.