Director of Customer Success

Job description

Wanted: Customer Success Director 

We’re looking for a seasoned Customer Success professional with a strong understanding of creating and implementing customer success strategy to optimize Harver's customer experience. 


What will you do? 

As a Customer Success Director you will act as a consultant and strategic advisor to the customer to enhance the client experience. As the main point of contact of our enterprise customers, you will:

  • Create and implement the success strategy for Harver's various enterprise accounts
  • Drive the success of Harver's various offerings
  • Own the entire customer success cycle for a strategic book of business including onboarding, implementation and intergration, renewals and upselling, and trouble shooting any client issues. 
  • Conduct regular customer reviews to identify areas of strength and areas of improvements
  • Work cross-functionally with other departments to share client feedback on the product and service in order to enhance customer satisfaction
  • Educate customers about new features and help them optimize the use of the tool

What do we do?

We are a fast-growing recruitment technology company. We’ve created a platform that enables recruiters to make data-driven hiring decisions. By leveraging Predictive Analytics and AI, the Harver platform can predict whether or not an applicant is a  suitable for the job he/she is applying for and assists recruiters in selecting the right people. Be sure to check out our website for more information! 

We’ve entered the market in 2015 and we now have offices in Amsterdam and New York. Over 2 million candidates flow through our system every year, and we’re signing new clients every week. Check out the client page for more information. 


What are we looking for?  

A candidate who thinks like our customers and can execute on deadlines. You are someone who is poised in the midst of chaos, thinks with an entrepreneurial and creative spirit, and has a solutions-oriented mindset. Lastly, we need someone who's excited to manage their own book of business now, but in the future aspires to lead a team. 


What's in it for you?

An opportunity to work for an international organization with colleagues and clients from all over the world. Our NYC offices is located in Manhattan's FIDI. Perks include:

  • An opportunity to truly drive your own success
  • MacBook
  • Employee stock option
  • Personal development budget
  • Commuting allowance
  • 21 days PTO/sick leave
  • Healthcare benefits
  • Work remotely in our Amsterdam office 

Requirements

  • 5+ years experience in customer success or client success in a client facing capacity
  • B2B SaaS experience 
  • BA/BS degree; Masters degree preferred
  • Excellent communication skills, namely comfortability effectively communicating with key stake holders and senior-level executives 
  • Consultative customer success approach 
  • Goal and solutions-oriented mindset 
  • Deliver results under pressure, work independently, and take ownership of assigned tasks


(Psssssst.... you don't need to tick all the boxes to apply)

Employee screening policy Harver reserves the right to screen new employees. Depending on the specific job, the screening may consist of the following elements: the verification of references, the validation of the authenticity of identity papers and diploma's, conducting an integrity survey and requesting a Certificate of Conduct (VOG). An assessment may be part of the application procedure.