Customer Success Manager

  • Customer Success
  • New York, United States

Customer Success Manager

Job description

Wanted: Customer Success Manager
We’re looking for a responsible Customer Success Manager capable of guiding new clients to success.

As a Customer Success Manager you will:
— Onboard new clients
— Work with various clients to get success
— Create and update project planning
— Alignment of project dates with internal teams, vendors, and customers
— Serve as the first point of contact for clients
— Control internal processes
— Be the linking pin between the client and Harver

All is well, but what do we do?

We are a fast-growing recruitment technology company. We’ve created a platform that enables recruiters to make data-driven hiring decisions. By leveraging Predictive Analytics and AI, the Harver platform can predict whether or not an applicant is suitable for the job he/she is applying for and assists recruiters in selecting the right people. For more information, check out our client page.

We’ve entered the market in 2013 and now have offices in Amsterdam, London, and New York. Around 3 million candidates flow through our system each year, and we’re signing new clients both nationally and internationally each week.

You’ll get to play a crucial role in on-boarding clients.

What do we look for?
We’re looking for a true customer obsessed personality. You keep a cool head, even when things get hectic and get a kick out of smoothly executed processes. You have a way of dealing with deadlines, clients, and colleagues and you’re a native English speaker. Lastly, a big plus if you already have some experience in Project Management, Sales or Customer Success.

But what do we offer?
We offer you a full-time position in the heart of New York. You’ll get to work in an internationally operating organization with colleagues and clients from all over the world.

Furthermore, you will get:

— Latest MacBook;
— iPhone;
— Employee stock appreciation rights program;
— Personal development budget;
— Commuting allowance;
— Annual performance bonus;
— 20 paid vacation/sick days;
— Healthcare;


Besides that, if you are looking for a fast-track career, this is the moment to join Harver.

Requirements

— 3+ years of relevant work experience
— University degree
— Customer facing experience
— Being comfortable with presenting to clients, big and small, both in-person and virtually
— Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
— Excellent interpersonal skills, with the ability to communicate effectively with individuals at all seniority level
— Excellent communication skills